01 — Service
Strategy, PMO & Technology Delivery
Align technology strategy and target operating models, stand up or mature a PMO, and run IT services against ISO/IEC 20000-1 — so transformation programs deliver, not just launch.
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- ISO/IEC 27001
- SOC 2 TYPE II
- UAE PDPL
- ISO/IEC 42001
What this covers
Strategy & Digital Transformation Advisory
Assess current-state IT maturity and define a technology strategy aligned to business objectives. Build multi-year transformation roadmaps, target operating models (TOMs), and an Architecture Review Board (ARB).
PMO & Program Governance
Stand up or mature an EPMO/PMO model — prioritization, dashboards, reporting cadence. Chair governance forums (CAB, Steering Committees) and track benefits realization/ROI.
IT Service Management (ITSM)
Design ITSM processes aligned to ITIL 4, prepare and maintain ISO/IEC 20000-1 certification through continuous improvement.
Offshore Delivery Center (ODC) Set-Up
Design and stand up offshore/nearshore delivery centers with governance and quality gates, managing transition from in-house delivery.